Terms & Conditions

 

CONFIDENTIALITY & RIGHTS

  • The Virtual Assistant shall keep any work undertaken confidential and not use it for personal gain or promotion without the written consent of the Client.

  • The business affairs of the Client shall not be discussed or disclosed to any third parties.

  • The Client will be the legal owner and will hold intellectual copyright of all work undertaken by the Virtual Assistant.

  • All images supplied by the client remain their responsibility, with regards to obtaining rights for use. All images supplied by the Virtual Assistant will be sourced with permission.

PAYMENTS & BILLING

  • Initial twenty-minute consultation by Google Meet or telephone is complimentary.

  • Final proofreading and checking of all work supplied is the responsibility of the client.

  • The Client understands the Virtual Assistant’s estimated time and costs for completing the Work is an informal calculation and that any adjustments to the amount of work, schedule, and/or the number of hours and fees are subject to review and renegotiation with the Client when necessary.

  • Any errors must be reported within two (2) days of receipt of completed work. Errors generated by the Virtual Assistant will be rectified free of charge, but amendments or alterations requested by the client thereafter will be charged at the standard hourly rate.

  • If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief,   the Virtual Assistant may renegotiate the fee and/or the deadline.

  • Similarly, if, during the term of the Virtual Assistant work, additional tasks are requested by the Client, the Freelance may renegotiate the fee and/or the deadline.

  • Should ongoing project work be suspended or delayed through any default of the client,  the Virtual Assistant shall be entitled to immediate payment for work already carried out, and expenses incurred.

  • An agreement, in writing or by email, of a set number of hours a week or month may not be carried over to subsequent periods by the client, without prior written agreement from both parties.

  • Hours are purchased using one of the plans and a weekly report will be submitted by the Virtual Assistant to the client showing the number of hours worked and the number of hours remaining.

  • Billable time includes meetings and calls outside of contracted hours and includes the writing and/or reading of correspondence sent by mail or email.

  • All postage, printing and other stationery expenses bought on behalf of the client’s business will be invoiced for reimbursement.

  • Payment to be made by bank transfer or via PayPal.

  • Under the terms of the Data Protection Act 1998 / GDPR, the Client and the Virtual Assistant may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.

  • Either the Client or the Virtual Assistant has the right to terminate a contract for services if there is a serious breach of its terms.

 

I PROMISE

  • to conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute.

  • to conduct my business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees, and suppliers.

  • to respect the confidentiality of your personal and business practices and recognise your ownership of any intellectual copyright pertaining to your business activities.

  • to strive to maintain my high professional standards by staying abreast of advances within my industry and to strive for excellence through professional improvement.

  • to keep all acquired personal data safe and secure and ensure it is only used for it is intended purpose, in accordance with GDPR and all regulations set by the ICO.

 

AN EXTRA BIT ON GDPR

While I take every step known to me and in accordance with guidance on the ICO website to keep data safe and secure I will never be fully immune to hacks, no one is.

 

NOTICE PERIOD

The notice period is ideally one month and in writing, but I appreciate this is not always possible.

 

MY WORKING HOURS

My working hours are normally during normal office hours Monday to Friday, any communication outside of these hours will normally be dealt with on the next working day unless agreed in advance.

 

COMMUNICATION

I prefer to receive all communication and instructions via email.

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